FAQ

Delivery is free on every order to a UK address, with no minimum order value and no surcharge for heavy items or remote postcodes.

Order cut-off time: 2:00 PM (UK time). Orders placed by 2:00 PM (UK time), Monday to Friday, start processing the same day. Processing takes 1 - 2 days (Monday to Friday) and delivery 2 - 5 days (Monday to Friday), so you receive your order within 3 - 7 days (Monday to Friday).

Orders are sent with Royal Mail Tracked or DPD; larger and heavier boxes such as cabinets, shelving units and workbenches go with DPD. You receive a tracking number by e-mail when your parcel is dispatched.

No. We currently deliver to addresses in the United Kingdom only, including Northern Ireland and the Highlands and Islands.

Use the link in your dispatch confirmation e-mail, our Track Your Order page, Royal Mail or DPD tracking, or My Account > Orders.

You can return any item within 90 days of delivery for a full refund or an exchange, and the return is free - we e-mail you a free prepaid return label. Items should be unused and in their original packaging. This is in addition to your statutory 14-day right to cancel, and faulty items are always covered under the Consumer Rights Act 2015.

E-mail us at contact@rovellaf.shop or use our contact form with your order number. Within 24 hours we send you a free prepaid return label.

We refund your original payment method within 5 - 10 days of receiving your return. Your bank may take a further 3 - 5 days (Monday to Friday) to show the credit.

Yes. Tell us which item you would like instead; exchanges are free and any price difference is refunded or charged to your original payment method.

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely by Stripe.

Yes. Our checkout uses an encrypted HTTPS connection and payments are handled by Stripe, a PCI DSS Level 1 certified provider. We never see or store your full card number.

No. The price shown on the product page is the total price you pay, in pounds sterling, with free UK delivery.

Yes, free of charge at any time before dispatch - e-mail contact@rovellaf.shop with your order number. After dispatch you can return the order under our returns policy.

Contact us within a few days with your order number and photos of the item and packaging. We send a replacement or a full refund, and the return is free.

Cabinets, shelving units, the ceiling rack, the wall rails and the workbenches are delivered flat-packed for self-assembly, with all fixings and step-by-step instructions in the box. The rolling tool cabinet arrives assembled - you only fit the castors, handle and top. Assembly times are listed on each product page.

Yes. Tall cabinets and shelving units must be fixed to a solid wall with the anti-tip fixing supplied before you load them, so they cannot tip forward. The wall rails, the folding workbench and the ceiling rack must be fixed into solid masonry, timber studs or ceiling joists - never into plasterboard alone.

Every product page lists the load rating, for example 175 kg per shelf on the boltless shelving, 50 kg per shelf in the tall cabinet and up to 600 kg on the 200 cm heavy-duty workbench. Ratings apply to an evenly distributed load on a level floor or a correctly fixed wall or ceiling.

All Rovellaf workbenches and the rolling tool cabinet have solid rubberwood worktops - a hardwood finished with a clear oil - 30 mm thick on the workbenches (40 mm on the 200 cm heavy-duty workbench) and 25 mm on the rolling tool cabinet. Re-oil them once or twice a year to keep them looking good.

No. The tools, storage boxes and other items shown in the photos are for illustration only. Each product page lists exactly what is in the box, such as shelves, keys, hooks, drawer liners and fixings.

No. Everything is sold under our own Rovellaf name. Each product page lists the full specification so you can compare it with any other product.

By e-mail at contact@rovellaf.shop (preferred), by phone on +44 7366 451239, or with our contact form. Our hours are Monday to Friday 9:00 AM - 6:00 PM and Saturday and Sunday 10:00 AM - 4:00 PM (UK time).

Rovellaf is based at 59 Royal Crescent, Ruislip, HA4 0PL, United Kingdom.